Open the Wacom Tablet properties: => Start => All Programs/All Apps => Wacom/ Wacom Tablet folder => Wacom Preferences/Wacom Tablet Properties. If you receive an error message, please take a screenshot.

This does not apply to Wacom Pen Computers. Avoid using USB hubs, keyboard/monitor ports or docking stations, as they can cause inconsistent behavior.

Note: Make sure your tablet is connected directly to your computer.Once the installation is complete and the system has performed the automatic restart after the driver installation, reconnect the tablet.Run the downloaded installer and follow the steps.To ensure that the installation does not get blocked, please disconnect from the internet and disable the Windows firewall, and any additional security software you have installed.Important: if you have an Intuos 3 or a 1st generation Cintiq 21UX (DTZ-2100) the latest driver compatible with your tablet is 6.3.15-3:.Once the computer has restarted, download and install the latest driver for your device from:.Uninstall any Tablet, Wacom Tablet or Bamboo entries from this list.Open the Control Panel => Programs and Features.If your tablet is connected via Bluetooth, ensure that the tablet and the Bluetooth on your computer are turned OFF.If you are using a Wireless Kit, remove the USB dongle from your computer.Disconnect the tablet from the computer (Cintiq, Intuos Pro, Intuos and Bamboo users only).This applies to Companion 1/ 2 and MobileStudio Pro devices. Note: Wacom Pen Computer owners will need to skip step 1.

To reinstall the Wacom driver, follow the steps below:

Make sure you know the username and password of the administrative user account of your computer.

A restart will be required after installing the driver, please ensure you have closed and saved all your work before following these instructions.

Please ensure you have backed up your preferences before proceeding.

This process will remove any Wacom preferences you may have configured.

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